Quality of Service
HomeLife Carers Tiverton has its Second Unannounced Inspection by the Care Quality Commission - A Full Marks Conclusion for the Second Time Running!
During March 2009, we experienced our second unannounced inspection by the Care Quality Commission (CQC). This involves a thorough investigation into the company's activities including interviews with both Clients and Staff to evaluate the quality of service HomeLife Carers provides to the local community.
We are proud to announce that the outcome of the inspection resulted in HomeLife Carers Tiverton being awarded the highest grade possible, with the CQC rating us a 3 Stars “Excellent” Service.
This is a great reflection of our Team's consistent dedication and professionalism, and a thoroughly deserved recognition of their continuing hard work.
To view a copy of the latest report, please click on the following link:
To view a copy of our previous report, please click on the following link:
Tiverton Quality Assurance Plan - HomeLife Carers Rated "A High Quality Service"
As part of our ongoing Quality Assurance Plan, we carry out client satisfaction surveys to monitor our services and to ensure that all our clients are more than satisfied with the service they are receiving.
Our latest results indicated that our existing clients rated us "A high quality service". At HomeLife Carers this is something we are immensely proud of and which we are continuously striving to maintain, ensuring that all our clients are receiving the best possible care at all times - something we believe all people receiving care in their own home rightfully deserve.
HomeLife Carers Torrington
In November 2009, the HomeLife Carers Group acquired Direct HomeCare Ltd to form the HomeLife Carers Torrington Branch. Rated a 2 Star “Good” company by the Care Quality Commission, HomeLife Carers Torrington provides a quality service inline with the HomeLife Carers ethos. To view the latest HomeLife Carers Torrington inspection report (formally Direct HomeCare Ltd), please click on the following link: