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What our customers say

Feedback is an essential part of improving our service; it lets us know not only what we could be doing better but also what we have been doing right. Below is just a small selection of the positive feedback we have received over the years:

“I am writing on behalf of the family of Mrs M. D. to thank all the team for the devoted care which you gave Mum while you were looking after her. The support she received was excellent and enabled her to remain in her own home for over a year. She always felt secure knowing that help was coming in on a regular basis and enjoyed the friendship and companionship you all gave her. Everyone treated her with such kindness, she is always very complimentary and appreciative about the dedicated care she was receiving which meant so much to her. We as a family are very grateful to you all. Thank you.”

“I just wanted to write you all a quick note to say a big thank you for all your help, support and understanding in your first year of caring for Mum.”

“I would like to pass on a huge thank you, from M and me, to you and the team at Torrington, and of course all those wonderful ladies at Chumleigh, that have cared for Mum since January 2010. You are a fantastic team and we really are truly grateful and appreciative for all you have done.”

“I would like say a big thank you to you and the team. A is really well cared for. Your team were wonderful.”

“To all of you a very, very sincere thank you for the wonderful care you not only gave to R, but to me and the family. Working as a team you helped to share with us, and help us through R’s illness.”

“Just a little note to say thank you for letting Sheila and Hilary come as my carers more times this week. I do appreciate it as they are my friends and it’s good to look forward to their visits. I am happy to be at home and having kind natured carers means a lot to me.”

“I would like to thank you and your team at HomeLife and all involved in the care of my husband over the last few months. Your kindness, understanding and attention to detail was a great support – the carers I am proud to say became friends and I know J greatly appreciates all they do for him during this difficult period. Indeed it would be more difficult to find a more kindly and compassionate team anywhere.”

“We would like to let you know how wonderful your care team have been during the last few months with our grandparents R and P. B.  They have made lives a lot easier with their kindness and care.”

“Just a quick note to say many thanks to you and all your staff.  You run an efficient caring service with a common sense approach. You all have made my life a lot easier by having a ‘can do’ attitude towards my mother.”

“Just a note to thank you for the wonderful care of Dad over the last couple of years. Your support as a team, and as individuals within a team, is very, very special. I know Mum feels very grateful for the friendship extended to her over the years, as do I.  You are special ladies.”

“I would like to give a huge 'thanks' to your organisation for sending two carers to look after my mum. This was the first time my parents have been away from home on holiday for six years due to my mum's ill health and it was a huge event for them. They enjoyed it enormously, but it wouldn't have been possible without help from carers. 

The two carers who helped mum were kind and caring and my parents were full of praise for them so thank you again very much."