The aim of HomeLife Carers is to provide quality and professional home nursing care that is tailored to the needs of individuals. Our carers pride themselves on their ability to maintain and enhance the dignity and independence of our clients. We have been successful in fulfilling our aims since 2007, as you can see from our positive feedback. This has allowed HomeLife Carers to evolve, improving the services we offer and expanding the areas which we cover.
Our success has only been achieved by recruiting the right people and investing in training schemes which ensure that our staff are able to deliver the highest quality of care. All new carers are required to take an induction course before they begin supervised work within the community and eventually on their own. A programme of training is available to all of our carers and within six months of starting work for us every carer is encouraged to enrol in a Diploma programme through our partnership with Babcock International.
Of course, where specific skills are required only carers who have the necessary qualifications are assigned to accommodate those needs.
Customer feedback is incredibly important to us as it helps us improve the quality of the service we offer. We always listen to feedback and use it to create specific training programmes and improve any areas where our clients think we could do better. We use a Quality Assurance Plan to facilitate the gathering of feedback. This can involve filling in a survey, participating in a phone interview, meeting a member of our team or a care manager.